Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. CustomLites Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if CustomLites Inc believes that customer conduct violates applicable law or is harmful to the interests of CustomLites Inc and its subsidiaries.

  • Privacy Policy
  • Our ordering system collects information such as your name, postal address, email address, and telephone numbers. Cookies are also used on this site to track the amount of traffic to our pages. This data will be stored on our secure servers and used only for the fulfillment of your order. We will not use your postal or email address for direct or indirect marketing, nor will your information be sold or disclosed to any third party.

    All payment information is processed securely via PayPal, who maintains their own internal security procedures for financial information. No financial information of any kind is stored on our servers.

    Please Contact Us if you have any questions about your privacy on our site.

  • Shipping & Delivery
  • When ordering, our shopping cart will provide the shipping options available to your order for you to choose from. 

    All items are packed tightly and sent  USPS either 1st class / Priority/ either by  box or  in a heavy duty padded envelope to protect your order.

    If express mail is wanted please use the contact us form and we will contact you with costs.

    We will make every effort to ship orders the same day or next day after payment is received. The vast majority of orders are shipped the same day, though there are occasional delays caused by the sudden popularity of a particular item or other factors outside of our direct control. If an item is found to be out of stock, we will contact you via email as soon as possible to make you aware of this.

     We do ship Internationally by USPS 1st class Int or by Priority Int depending on weight and size. The store does its best to determine the proper postage but there are times because of size higher shipping costs will be incurred above what is listed on invoice. This usually only occurs on large orders, if this is the case we will contact buyer once total package shipping costs are determined. It is then up to the buyer to pay the difference before shipping can occur.

    Lost Package policy:

    Once the package is shipped, it becomes the responsibility of the buyer.  We cannot be responsible for lost packages once it is entered into the postal system.

  • Sales Tax
  • CustomLites Inc charges sales tax for merchandise ordered on this Web site  for the state of NC only

  • Return Policy
  • CustomLites.com offers the following Returns Policy:

    All items are tested before shipping but occassionally we may miss a defective part.

    Defective items are allowed to be returned within 30 days of purchase.  Please contact us by E-mail before returning  a product for exchange or refund.  Shipping fee is not refundable.  Remember to give us your order number and a brief description of the problem when contacting us.

    All items Must be returned in as close to orginal state as possible.

    No item or host that has been disassembled beyond what is needed to install batteries or light engine will be warranted. No modifications that has been done by anyone other than Customlites will void any warranty.  

    Any item returned without prior acknowledgement by staff or for ANY reason other than defective parts will have a 20% restocking fee.

    Once a return is authorized, have your order number written
    on the package. Send the product to:

    RMA # (same as your order #)
    18 Lake Royale
    Louisburg, NC 27549

    We highly recommend the use of a trackable service (USPS Delivery Confirmation, UPS, FedEx) to prevent issues caused by packages that are lost in transit.

    To avoid fraud, international buyer has $200 purchase limit via credit cards

    CustomLites.com has the right to cancel orders that look suspicious.